Managed Services
The contract that ties the layers together: bilingual 24×7 service desk, on-site support wherever your operation is, and plans with closely tracked SLAs.
Support that follows your operation.
Bilingual 24×7 service desk
Remote — Support in Portuguese and English, 24×7, with incident, change and problem management.
Learn more AvailableOn-site / field service support
On location — Technicians wherever your operation is — office, industrial site or onboard.
Learn more AvailableManaged plans & sustained ops
Smart 8×5 · 24×7 — Continuous sustainment of your environment with a plan sized for your operating hours.
Learn more AvailableHour bank & staff augmentation
Flexible — Engineering hours on demand or professionals allocated to your team.
Learn moreSLAs tracked, not just promised.
Truly bilingual
Support in PT and EN from the same team — essential for international and offshore operations.
Presence with reach
Facilities in Rio de Janeiro and São Paulo, with global service reach.
Measured and reported
SLAs tracked in monitoring and reported with evidence — the number you see is what the operation lived.
Need support that actually works?
Tell us how your support looks today — we will return an operating design.
Talk to a specialistTalk to a specialist
Leave your details and an Infraops specialist will get back to you.
+55 21 3952-6330 +55 11 4861-2248 contato@infraops.com