On-site / field service support
Technical presence where remote does not solve it: field service at offices, industrial plants and offshore units — one-off or contracted, always with service evidence.
Resident or on-demand technicians
From a full-time allocated technician to one-off calls with arrival SLA.
National and offshore coverage
RJ/SP base with service across the country — including offshore mobilization.
Smart hands for your team
Qualified local hands executing under your remote team’s direction.
Evidence for every visit
Checklist, photos and a report for every service call.
Dispatch
Ticket opened through the agreed channel, with priority set.
Service
Technician on site with the materials and ticket context.
Evidence
Record of what was done and validation with the requester.
What is the arrival time?
Defined in contract by region and criticality. For one-offs, we inform the window when the ticket is opened.
Do you work outside business hours?
Yes — night and weekend windows are routine, especially for changes that cannot stop the operation.
Can I combine on-site with the service desk?
That is the most common model: remote solves most; field service steps in when presence is needed.
Need reliable technical hands on site?
One-off or contract — we size it with you.
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+55 21 3952-6330 +55 11 4861-2248 contato@infraops.com