Bilingual 24×7 service desk
Remote support in Portuguese and English, around the clock: incident, request, change and problem management — with ITSM process and closely tracked SLAs.
24×7 bilingual support
PT and EN from the same team — for international operations, crews and multinational branches.
Incident and request management
Logging, triage, resolution and communication with process — nothing dies in an inbox.
Changes and problems
Changes with approval and windows; recurring problems investigated to root cause.
SLA measured and reported
Indicators tracked in monitoring and reported with evidence.
Onboarding
Service catalog, priorities and flows defined with you.
Operation
Continuous support with a knowledge base growing with every ticket.
Continuous improvement
Periodic indicator reviews and catalog adjustments.
Do you support my end users or only the IT team?
Both models: single point of contact for end users, or level 2/3 behind your team.
Is the English support native to the team?
It is the same bilingual 24×7 team — not a separate queue or reduced hours for EN.
Which ticketing tool do you use?
We operate our own ITSM (GLPI) or within your current tool — the process matters more than the tool.
Does your user have someone to call at 3 a.m.?
We design the support your operation demands.
Talk to a specialistTalk to a specialist
Leave your details and an Infraops specialist will get back to you.
+55 21 3952-6330 +55 11 4861-2248 contato@infraops.com