NOC as a Service
Your environment monitored and operated by an in-house NOC, 24×7, in Portuguese and English — under your brand if needed. Not an outsourced on-call shift: continuous operation by people who know your environment.
24×7 bilingual operation
Analysts in continuous shifts, supporting PT and EN — essential for international and offshore operations.
White-label
The NOC can operate under your brand, with processes and communication aligned to your business.
Alert triage and handling
Every alert is triaged, handled and escalated per agreed runbook — a failure becomes an owned incident, not a lost e-mail.
SLA and availability reports
Periodic executive view: availability, trends and recommendations based on what the operation actually lived.
Onboarding
We map the environment and define runbooks, escalation matrix and SLA.
Instrumentation
Sensors and collections configured on PRTG, Zabbix or your current platform.
Continuous operation
The NOC takes over: monitoring, triage, handling and communication 24×7.
Does the NOC replace my IT team?
No — it extends it. Your team focuses on projects and business; continuous operations, alerts and the night shift stay with us, with escalation defined in the runbook.
Do I need to change my monitoring tool?
Not necessarily. We operate on PRTG and Zabbix and can take over your current instance — or design the instrumentation from scratch.
How does white-label work?
Support, reports and communication go out under your brand, to your end customer — common for service providers and multi-client operations.
What does an uncovered night shift cost you?
Tell us how your environment is operated today and we will return a sized NOC design.
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+55 21 3952-6330 +55 11 4861-2248 contato@infraops.com